Support doesn’t always fit inside normal working hours, so we’re making sure ours does.
To better serve our commercial* customers across the globe, Xibo has expanded its Help Desk availability.
Start date: Effective now
Coverage: 24 hours a day, Monday to Friday (UTC)
How to contact support: Create a ticket via My Account
We now cover a broader range of global time zones. This means better coverage for customers in the US, EU, and APAC.
The quality of support you get hasn’t changed. You can expect:
Digital signage needs go beyond standard 9–5 hours. So, we’re making sure that you can get the support you need – wherever you’re based.
If you need human-led support, our team is ready to help.
*Please note that Help Desk support is only available to commercial customers on a plan with perpetual licences, or on a legacy support contract. If you are self-hosting the Xibo CMS or using one of our open-source players (Windows or Linux), please visit our Community for support.