Become a Support Hero!

Using Xibo? Know your way around it well? Could you spare a few minutes each day to help others in the community and give something back?

As Xibo has become more popular, the number of support requests in Launchpad Answers has rocketed, to the point that the two main developers (Dan and Alex) just can’t answer every request ourselves. It takes time to replicate each person’s setup to see if the problem is general, or something local to that installation. That’s where we need the most help.

To those who do already help out with Answers, our sincere thanks. By freeing our time from answering support requests, you’re actively assisting new code for Xibo to be written and new features to be incorporated faster.

If you think you could lend a helping hand to those just starting out with Xibo, or to those who are exploring some of the more complex feaures, you can help in the following ways:

• Sign up to be a Xibo Answers Contact. Sign in with your Launchpad ID, or create an account if you don’t have one. With this option you’ll receive email when there is activity in Launchpad Answers for Xibo.
• Or, if you don’t want the email, drop by Launchpad Answers from time to time. Questions shown as “Open” or “New” are awaiting a response so dive in if you think you can help.

We know some of the documentation for Xibo isn’t great, and that generates a fair amount of the traffic we’re seeing in Launchpad Answers at present. We were very lucky to be contributed a compiled “manual” for Xibo, which brings together all the existing Xibo documentation in to one place. We’re currently working on getting that updated, integrated and release ready for 1.6 series of Xibo and beyond.

If you have any queries or need help getting registered as an Answers contact, feel free to contact me at alex@xibo.org.uk