Shipping/Delivery FAQ

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Shipping/Delivery FAQ

The sale of physical products which require delivery are covered by our standard terms and conditions, which can be found here. Shipping is handled by one of our logistics partners:

For orders shipping inside the European Customs Union (excluding Republic of Ireland, Malta and Cyprus):
Note these arrangements apply from Tuesday 2nd March 2021 onwards. Before that date, all shipments are made from London, UK as set out below in “All other destinations”.
Hexspoor E-Fulfilment, a Dutch company number 16073730. We will process all orders received by 12.00 CET/CEST for same day shipping. All orders received after 12.00 CET/CEST will be shipped next working day. Goods ship from Boxtel, The Netherlands.

All other destinations (including United Kingdom, Republic of Ireland, Malta, Cyprus, Norway and Switzerland):
EV4 Limited, a UK company number 07986640. We will process all orders received by 14.00 GMT/BST for same day shipping. All orders received after 14.00 GMT/BST will be shipped next working day. Goods ship from London, United Kingdom.

If a product in your cart contains an item which requires delivery, you will be prompted to enter a shipping address during checkout. Delivery options will be presented to you in a list, tailored to the address provided.

There are 3 possible options:

  • Standard delivery: this is a basic delivery service without insurance or any import/export duties. You are responsible for the product once they leave our warehouse.
  • “With insurance”: this is an insured delivery service with the value of the goods covered in the event of loss or damage. If your delivery address is outside the United Kingdom you are responsible for import duties and taxes.
  • “With insurance and duty”: this is our recommended service if your delivery address is outside the United Kingdom or outside the EU customs union. It is available in selected countries and ensures that all duty and taxes are included in the delivery charge.

Once you have selected a delivery option and agreed to the terms, your order will be transmitted to our logistics partner for fulfilment. If your order contains both physical and electronic products, you will be notified of the electronic products separately.

We share the following information with our logistics partner and their appointed courier:

  • Shipping details
  • Name
  • Address and Country
  • Email address
  • Phone Number
  • Product selections, quantities and monetary value

We currently deliver to the following countries:

Country Country Code Require Business Tax ID Duty and taxes paid
AlbaniaAL
AlgeriaDZ
AndorraAD
AngolaAO
ArgentinaAR
AustraliaAU
AustriaAT
BahamasBS
BahrainBH
BangladeshBD
BarbadosBB
BelgiumBE
BeninBJ
BermudaBM
BoliviaBO
Bosnia and HerzegovinaBA
BotswanaBW
BrazilBR
BulgariaBG
Burkina FasoBF
CambodiaKH
CanadaCA
Canary IslandsIC
Cayman IslandsKY
ChileCL
ChinaCN
ColombiaCO
Costa RicaCR
CroatiaHR
CyprusCY
Czech RepublicCZ
DenmarkDK
Dominican RepublicDO
EcuadorEC
EgyptEG
El SalvadorSV
EstoniaEE
EthiopiaET
FinlandFI
FranceFR
GeorgiaGE
GermanyDE
GhanaGH
GibraltarGI
GreeceEL
GuadeloupeGP
GuatemalaGT
GuernseyGG
HondurasHN
Hong Kong SAR ChinaHK
HungaryHU
IcelandIS
IndiaIN
IndonesiaID
IrelandIE
Isle of ManIM
IsraelIL
ItalyIT
JamaicaJM
JapanJP
JerseyJE
JordanJO
KazakhstanKZ
KenyaKE
KuwaitKW
LaosLA
LatviaLV
LebanonLB
LiechtensteinLI
LithuaniaLT
LuxembourgLU
Macau SAR ChinaMO
MacedoniaMK
MadagascarMG
MalaysiaMY
MaldivesMV
MaltaMT
MartiniqueMQ
MauritiusMU
MayotteYT
MexicoMX
MoldovaMD
MonacoMC
MontenegroME
MoroccoMA
MozambiqueMZ
NamibiaNA
NepalNP
NetherlandsNL
Netherlands AntillesAN
New CaledoniaNC
New ZealandNZ
NicaraguaNI
NigeriaNG
NorwayNO
OmanOM
PakistanPK
Palestinian TerritoriesPS
PanamaPA
PeruPE
PhilippinesPH
PolandPL
PortugalPT
Puerto RicoPR
QatarQA
RéunionRE
RomaniaRO
Saudi ArabiaSA
SenegalSN
SingaporeSG
SlovakiaSK
SloveniaSI
South AfricaZA
South KoreaKR
SpainES
Sri LankaLK
SurinameSR
SwedenSE
SwitzerlandCH
TaiwanTW
ThailandTH
The GambiaGM
Trinidad and TobagoTT
TunisiaTN
TurkeyTR
TuvaluTV
U.S. Minor Outlying IslandsUM
UgandaUG
UkraineUA
United Arab EmiratesAE
United KingdomGB
United StatesUS
UruguayUY
VenezuelaVE
VietnamVN

The “Duty and taxes paid” column shows where we are able to offer a “with duty” service. If we are not able to offer this service you will be responsible for any import duties on your shipment.