Supported Versions and Environments

Supported Versions and Environments

Xibo can be run on a variety of environments, web servers and software versions.

We always recommend installing/upgrading to the Current CMS release to take full advantage of latest features, improvements and bug fixes.
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Prior releases are supported for a period of time after the release of a new major version:

Version Status Release Updates Xibo Cloud Hosting
4.0 Development - -
3.1 Stable Maintenance Current
3.0 End of Life No further updates Not Supported
2.3 Supported Maintenance Existing Supported
2.2 End of Life No further updates Not Supported
2.1 End of Life No further updates Not Supported
2.0 End of Life No further updates Not Supported
1.8 End of Life No further updates Existing Supported

CMS versions earlier than 1.8 are all End of Life with no further updates or support.
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Where customers choose to self-host their CMS, then best-effort support provided by our Community is available on our Community site. Helpdesk support is not provided.

Where customers choose to Cloud host their CMS or add their self-hosted CMS to our Enterprise Plan (subject to it meeting the Supported Environments outlined below) then access to our Helpdesk is included and you are welcome to open tickets regarding your CMS or Players (provided that they are a supported version).

Release Support - Players

Our general recommendation is that your CMS and Players should be of the same major version for best results. For example a version 3 Player with a version 3.x CMS.

The current stable Player version is supported and recommended, and support is offered for the most recent previous major Player version too. Anything outside of that is unsupported and the user will need to upgrade to a supported version to access support.

Xibo for Windows

Major Version Status Release Updates Required OS Recommended OS
3 Current Features and Maintenance Windows 10 or later Windows 10 Professional build 1909 or later
2 Supported Security Windows 10 or later (from v2 R25X) Windows 10 Professional build 1909 or later
2 Supported Security Windows 7 or later (up to v2 R203 ) Windows 10 Professional build 1909 or later
1 End of Life No further updates

Not compatible with ARM-based CPUs

Xibo for Linux

Major Version Status Release Updates Required OS Recommended OS
1 Community Support only Features and Maintenance 64 bit Linux supporting the Snapcraft distribution platform 64 bit Linux supporting the Snapcraft distribution platform

64 bit AMD/Intel CPU required. Not compatible with 32 bit or ARM based CPUs

Xibo for Android

Major Version Status Release Updates Required OS Recommended OS
3 Current Features and Maintenance Android 6 Android 7.1 or later
2 Supported Security Android 4.4 Android 7.1 or later
1 End of Life No further updates Android 4.4 Android 7.1 or later

Xibo for webOS

Major Versions Status Release Updates Required OS Recommended OS
3 Current Features and Maintenance webOS 3.0 or later Supported Monitors
2 Supported Features and Maintenance webOS 3.0 or later Supported Monitors
1 End of Life No further updates webOS 3.0 or later Supported Monitors

Xibo for Tizen

Major Versions Status Release Updates Required OS Recommended OS
2 Current Features and Maintenance Samsung signage monitors SSSP5 - 7 Supported Monitors
1 Supported Features and Maintenance Samsung signage monitors SSSP5 - 7 Supported Monitors

Helpdesk support is for the installation, configuration and licensing of our Commercial Players (Xibo for Android, webOS and Tizen) only, except where Players are connected to a Cloud Hosted CMS, or a self-hosted CMS covered on the Enterprise Plan, or under a legacy Support Contract.

Customers with Perpetual Player licenses may need to purchase upgrades and upgrade their Player version to be able to access Helpdesk support.

The Linux Player is a Community-contributed Player and whilst you may use it with a Cloud CMS or a CMS hosted on an Enterprise Plan, we regret that we cannot offer support for it at the current time.

Supported Environments

The following lists the recommended environment that is required for a self-hosted CMS to be included and supported as part of an Enterprise Plan, or to be covered under a legacy Enterprise Support Contract, or for the Xibo team to offer paid per-incident support via the Helpdesk.

Should you choose to install the Xibo CMS outside of this supported configuration, support and advice will only be available via the Community and may be limited.

Supportable Configuration

  • Ubuntu Server 64 bit - any current LTS release (18.04, 20.04, 22.04) or the Debian equivalent
  • Access to the server running the CMS via SSH/HTTPS or TeamViewer, or TeamViewer access to a workstation with SSH/HTTPS access to the CMS. Access must be possible as the user root or as a user with full sudo permissions to become root.
  • Server must have access to the Internet to download the provided container images.
  • Installation with Docker using the docker-compose files we provide for the CMS installation
  • Optionally (but recommended) an nginx or Apache reverse proxy infront of the CMS handling TLS termination
  • One each of a cms-web, one cms-db, one cms-xmr container, and with memcached enabled
  • No modifications to the contents of the provided containers
  • Any white labelling must be applied by the use of a theme. We reserve the right to temporarily disable the theme to see if a custom theme is the cause of any issues with the CMS
  • Any custom code must be in the form of a separate custom module or middleware. We reserve the right to temporarily disable any custom code to see if it is the cause of any issues with the CMS. Any custom code falls outside the scope of support.